Privacy Policy
Effective as of August 1, 2025
The Chimney & Masonry Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use and share your information when you visit our website, request a service or otherwise engage with our company.
By accessing our website or utilizing our services, you agree to the terms outlined below. If you do not agree with this policy, please refrain from using our services.
1. Information We Collect
We collect information to serve our customers better and improve our services. This includes:
Information You Provide Directly
- Contact Information: Name, email address, phone number, home address
- Service Requests: Details about your property, service needs and scheduling preferences
- Payment Information: Handled securely through trusted third-party payment processors
- Communications: Emails, phone call details, contact form messages or customer reviews
Information Collected Automatically
- Device & Usage Data: IP address, browser type, device ID, pages viewed, time spent on the site and referring URLs
- Cookies & Tracking Technologies: Used to understand visitor behavior, improve performance and personalize your browsing experience
Information from Third Parties
- Marketing or Analytics Tools: Insights about how users interact with our website or digital ads
- Payment or Scheduling Services: Information from platforms that help manage appointments or transactions
2. How We Use Your Information
We use the information we collect to:
- Deliver Services: Schedule and complete inspections, repairs, installations or custom projects
- Customer Support: Respond to questions, service requests or complaints
- Marketing: Send promotional materials or service updates (only if you’ve opted in)
- Improve Our Website: Analyze behavior to enhance usability and content
- Legal Compliance: Satisfy legal requirements or enforce our terms and policies
3. How We Share Your Information
We do not sell your personal information. We may share it in the following cases:
- Trusted Partners: Such as payment processors, email platforms or contractors assisting with scheduled work
- Legal Requirements: If disclosure is required by law or necessary to protect our rights or the safety of our customers
- Business Transfers: In the event of a sale, merger or reorganization, your information may be part of the transferred assets
4. Your Privacy Choices
You have control over how your information is used:
- Email Marketing: You can unsubscribe anytime using the link at the bottom of our marketing emails
- Cookies: You may disable cookies through your browser, but it could impact your website experience
- Information Updates: Contact us to update or request deletion of your personal information
5. Data Retention
We keep your information only as long as necessary to provide services, meet legal requirements and improve our offerings. When no longer needed, your data is securely deleted or anonymized.
6. Security
We follow industry best practices to protect your data. However, no system is entirely secure. We recommend using strong passwords and safeguarding any login credentials used to contact us.
7. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.
8. External Links
Our website may link to third-party platforms such as payment gateways or scheduling tools. We are not responsible for their privacy practices. Please review their privacy policies before submitting information.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in regulations, technology or our business practices. Any updates will be posted here with a new effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
The Chimney & Masonry Company
27303 Center Ridge Road
Westlake, Ohio 44145
Phone: 440-835-1499
