Cancellations and Rescheduling Policy

Effective as of August 1, 2025

At The Chimney & Masonry Company, we understand that schedules can change. We strive to be as accommodating as possible while maintaining a reliable service calendar for all of our clients. This policy explains how we handle cancellations, rescheduling and service delays.

Appointment Cancellations

We ask that you notify us by phone as soon as possible if you need to cancel a scheduled appointment. While we do not enforce formal cancellation fees at this time, advance notice helps us reallocate resources and assist other clients in a timely manner.

  • Please provide at least 24 hours’ notice when possible.
  • Cancellations made with minimal notice may result in longer wait times for rescheduling, especially during peak seasons.

Rescheduling

If you need to reschedule your appointment, please call us directly to make arrangements. We do our best to offer flexible appointment slots and will work with you to find a new time that fits your needs.

Note: Submissions through our website or email are inquiry-only and do not constitute a confirmed reschedule. All changes must be handled over the phone.

Missed Appointments or No-Shows

If our crew arrives for a confirmed service appointment and is unable to access the job site, we may consider the appointment a no-show. In such cases:

  • You may be asked to reschedule the service for a future date
  • In some cases, delays may impact seasonal project timelines

Weather-Related Delays

Certain outdoor services may be affected by weather conditions. In the event of rain, snow or extreme temperatures, we may need to reschedule your appointment for safety and quality assurance reasons. We will contact you directly to arrange a new time.

Emergencies and Special Circumstances

We understand that emergencies happen. If a last-minute cancellation occurs due to unforeseen circumstances, we’ll do our best to accommodate you and reschedule at the earliest availability.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

The Chimney & Masonry Company
27303 Center Ridge Road
Westlake, Ohio 44145

Phone: 440-835-1499