Terms and Conditions
Last Updated: August 1, 2025
Welcome to The Chimney & Masonry Company. These Terms and Conditions (“Terms”) govern your use of our website and the chimney and masonry services we provide (collectively, the “Services”). By using our website or scheduling a service, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.
1. Eligibility and Acceptance
To request services or use our website, you must be at least 18 years old or the age of legal majority in your state. By interacting with us, you confirm that you meet these requirements and accept these Terms.
2. Scheduling and Payment
Appointments can be scheduled by phone, through our website or via email. Upon confirmation, you agree to the estimated charges discussed or listed in your service proposal.
- Payment Terms: Payments may be required in full upon completion or as outlined in your proposal. Invoices not paid within the agreed time frame may incur late fees.
- Accepted Payment Methods: We accept major credit cards, checks and other forms of payment as discussed during booking.
- Estimates and Quotes: All estimates are valid for 30 days unless otherwise stated and are subject to change if project conditions differ from the initial scope.
3. Cancellations and Rescheduling
We understand that schedules change. Please contact us at least 24 hours in advance if you need to cancel or reschedule.
- Late Cancellations: Appointments canceled less than 24 hours before the scheduled time may be subject to a cancellation fee.
- Weather Delays: Some outdoor services are weather-dependent. In such cases, we will notify you to reschedule.
4. Service Satisfaction and Warranty
Our goal is to provide high-quality workmanship and customer satisfaction.
- Workmanship Guarantee: Most services come with a limited warranty, which will be outlined in your project documentation.
- Issues or Concerns: If you believe there is a problem with completed work, contact us within 30 days. We’ll review the issue and determine next steps.
5. Safety and Property Access
By scheduling a service, you agree to provide safe and reasonable access to your property.
- Access Requirements: We may need access to the interior, roof or other areas of your home. You are responsible for securing pets and informing us of any hazards.
- Hazardous Conditions: We reserve the right to refuse or stop work if we encounter unsafe conditions.
6. Intellectual Property
All content on our website, including branding, service descriptions, images and written materials, is the property of The Chimney & Masonry Company and may not be copied, reused or distributed without our written permission.
7. Limitation of Liability
While we strive for excellence, The Chimney & Masonry Company is not liable for:
- Delays caused by weather, material shortages or access issues
- Damage resulting from pre-existing structural conditions
- Indirect or consequential damages related to your use of our Services
Our total liability for any claim will not exceed the amount you paid for the specific service in question.
8. Privacy
We collect and use your information under our Privacy Policy. By interacting with us, you consent to our use of your data as described there.
9. Modifications
We may update these Terms at any time. Changes will be posted to our website with a revised effective date. Continued use of our Services indicates your acceptance of any updates.
10. Contact Us
If you have questions about these Terms, please contact us:
The Chimney & Masonry Company
27303 Center Ridge Road
Westlake, Ohio 44145
Phone: 440-835-1499
